Self-Service Kiosk

CUSS-compliant check-in kiosks for airport self-service operations.

Scope

Core Functions

• Passenger identification (booking reference, FFP, passport)
• Check-in processing
• Seat selection/change
• Boarding pass printing
• Bag tag printing
• APIS collection
• Ancillary purchases

Peripheral Integration

• Document scanner (passport/ID)
• Boarding pass printer
• Bag tag printer
• Payment terminal
• Receipt printer
• Barcode scanner

User Flows

1. Standard check-in: Identify → Confirm → Seat → Print
2. With bags: Identify → Confirm → Seat → Bags → Tags → Print
3. With payment: Identify → Confirm → Ancillary → Pay → Print

Research Topics

• CUSS standard (RP 1706c v1.5.1)
• Kiosk hardware vendors
• Peripheral APIs and SDKs
• Airport kiosk deployment models
• Multi-airline kiosk sharing
• Accessibility requirements (ADA)
• Payment terminal integration
• Offline operation modes

Architecture Considerations

CUSS Architecture

┌─────────────────────────────────────────────┐
│              Airline Application            │
│  (Check-in logic, UI, business rules)       │
├─────────────────────────────────────────────┤
│              CUSS Platform                  │
│  (Hardware abstraction, device management)  │
├─────────────────────────────────────────────┤
│              Hardware Layer                 │
│  (Scanner, printers, payment terminal)      │
└─────────────────────────────────────────────┘

Application Stack

Kiosk App
├── UI Layer (touch-optimized)
├── Business Logic
│   ├── Check-in workflow
│   ├── APIS validation
│   └── Payment processing
├── Device Integration
│   ├── CUSS API calls
│   ├── Error handling
│   └── Peripheral status
└── Backend Communication
    ├── DCS API
    └── Offline queue

State Machine

States:
├── Idle (attract screen)
├── Identification
│   ├── Scan passport
│   ├── Enter PNR
│   └── Scan FFP card
├── Passenger Confirmation
├── Seat Selection
├── Baggage
├── Ancillaries
├── Payment
├── Printing
│   ├── Boarding pass
│   └── Bag tags
├── Complete
└── Error/Timeout

Integration Points

CUSS Compliance

Device Types

Key APIs

// Document scanner
documentReader.enable();
documentReader.scan().then(result => {
  // MRZ data parsed
});

// Boarding pass printer
atbPrinter.print(boardingPassData);

// Bag tag printer
bagTagPrinter.print(bagTagData);

Hardware Vendors

Kiosk Manufacturers

Common Use Platforms

• SITA AirportConnect
• Amadeus CUSS
• Collins Aerospace

Accessibility (ADA/WCAG)

Requirements

• Screen reader compatibility
• Audio instructions
• Height-adjustable or dual-height
• Large touch targets
• High contrast mode
• Timeout extensions

Hardware Considerations

• Wheelchair accessible height
• Audio jack for privacy
• Tactile markers
• Clear signage

Offline Operations

Offline Capabilities

• Cache passenger manifest
• Local check-in processing
• Queue transactions for sync
• Print pre-generated passes

Sync Protocol

Online:
  Transaction → DCS → Confirm → Print

Offline:
  Transaction → Local Store → Print → Queue
  (When online) Queue → DCS → Reconcile

Performance Targets